If you have two factor authentication enabled on your old phone, you should:ĭisable the authenticator (go to the Steam Guard menu and choose a different Steam Guard method) Choose one of these options and follow the instructions. You can remove the phone by typing in the current code from your Authenticator, or by sending your phone an SMS code. Go to your Account details (viewable under your account name, near the top of the web page). How do I remove the phone number from my account? If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket. Use the "Contact Steam Support" button at the top right of this page to get help removing your authenticator. If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below. If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Help, I lost (or sold) my phone and can't log in! What do I do? From the Steam Support Article - Steam Guard Mobile Authenticator
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